Live Chat with JD Edwards

Guenael Voisin

Mon, Jan 21, 2019

Want to engage you JD Edwards using Live Chat ?

This is possible very easily using Live Chat solutions like Crisp !

This quick post describes how we configured it for our Redfaire Training environment:

subscribe to Crisp (Basic Edition which is free) : Crisp Signup Link
update JD Edwards pages to include Crisp Javascript - add Crisp code before _</HEAD> _tag:

     <script type="text/javascript"> window.$crisp=[];window.CRISP_WEBSITE_ID="YOURCRISPID";(function(){ d=document;s=d.createElement("script"); s.src="https://client.crisp.chat/l.js"; s.async=1;d.getElementsByTagName("head")[0].appendChild(s);})(); </script>
      <body>
      <!-- Template for rendering navigation items shared between nav bar and nav list -->
      <script type="text/html" id="navTemplate">
        <li><a href="#">
          <span :class="[[$data['iconClass']]]" :style.color="[[maincolor]]"></span>
          <oj-bind-text value="[[$data['name']]]"></oj-bind-text>
        </a></li>
      </script>

You can now interact with your JD Edwards users directly within JD Edwards Web page:

This is just the beginning; you can now start embedding some chatbot integration within crisp using JD Edwards Orchestrator.

More to come on this in the next posts.

If you want to know more, you can contact me (see below)